E-Commerce Customer Service Specialist

Goodwill • Oklahoma City, OK

117d • $12

About The Position

The primary role of the E-commerce Customer Service Specialist is to respond to all customer inquiries via email or phone. In addition, they will manage the 'local pick up' process for items won by individuals who want to pick up their item instead of having it shipped to them.

Requirements

• High School diploma or GED.
• 6 months experience in a customer service role.
• Must be 18 years old.
• Ability to speak, read and write the English language.
• Reliable transportation or the ability to consistently work scheduled days.

Nice To Haves

• Bilingual a plus.

Responsibilities

• Reviews and responds to all customer inquiries within 1 business day.
• Prepares items for pick up that the customer elected to pick up locally or were designated as local pick up only when listed on the site.
• Maintain log of all items signed for as local pick up.
• Follows all policies and procedures established by shopgoodwill.com and by Goodwill Central Oklahoma.
• Assists in maintaining overall E-commerce department appearance, including cleanliness of facility and housekeeping to Agency standards.
• Maintains a positive work environment by behaving and communicating in a positive manner with co-workers and the management team.
• Attend all meetings and training as required by the organization.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
• Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Perform other duties and projects as required by management.

Benefits

• Starting Pay: $12.50 / hour
• Works up to 30 hours per week.

What This Job Offers

• Job Type: Part-time
• Industry: Social Assistance
• Education Level: High school or GED