E-Commerce Customer Service Associate

Goodwill Seattle•Seattle, WA

26d•$21

About The Position

Assist the Ecommerce Department with all customer service related functions. Serves as first point of contact for front desk customers.

Requirements

High School diploma or equivalent. Associate's degree or post high school training or education preferred
Minimum 1 year office experience, including experience in handling multiple phone lines and dealing with multiple requests at one time. Minimum 1 year customer service experience.
Demonstrated ability to handle stressful situations with a high degree of diplomacy and tact with a strong customer service focus. Ability to interact with culturally-diverse internal and external customers.
Demonstrated ability to handle requests quickly and efficiently and to take initiative in a fast paced environment.
Ability to work independently without direct supervision. Familiarity with E-commerce operations and knowledge of eBay other online markets' messaging systems.
Specific Skills/Knowledge/Licenses: Proficient in Microsoft Suite (Word, Outlook, Excel). Ability to learn new software as needed for the position.
Typing skills - minimum 45-50 words per minute.
Able to safely lift/push/pull up to 40-50 lbs.; reach above head level; full range of body motion with the ability to stoop, bend and squat; grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms, including but not limited to keyboards and calculators. Able to move through a wide variety of physical environments without assistance; including ramps, stairs, small spaces and uneven terrain. Able to use standard office equipment without assistance. Maintain reliable attendance.
Written and verbal communication skills
Internal/external customer service skills
Time management and prioritizations skills
Organizational skills
Accuracy and attention to detail Interpreting data and preparing reports
Problem solving

Responsibilities

Manage front desk reception and phones, handling customer inquiries.
Manage high traffic of incoming customer's emails, answering questions and distributing to management as appropriate.
Maintain department's ratings of at least 98% by answering customer emails within 24 hours.
Organize and facilitate local pick up operations for E-commerce items, including gathering items from the shelf.
Control building access for local pickup customers and vendors. Follow up on non-paying customers and issue refunds when needed.
Respond to the stores' inquiries, phone calls and emails.
Order supplies and submit the necessary packing slips to the accounting department.
Receive and distribute mail.
Run weekly reports for management team. Take meeting notes during management team meetings.
Keep lobby and reception area clean and organized.
Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
Perform other duties as assigned.