E-Commerce Customer Service Assistant

Goodwill Seattle • Seattle, WA

77d • $20

About The Position

The E-Commerce Customer Service Assistant will assist the Ecommerce Department with all customer service related functions and serve as the first point of contact for front desk customers. This role involves managing front desk reception and phones, handling customer inquiries, and maintaining high customer service ratings.

Requirements

• High School diploma or equivalent; Associate's degree or post high school training or education preferred.
• Minimum 1 year office experience, including experience in handling multiple phone lines and dealing with multiple requests at one time.
• Minimum 1 year customer service experience.
• Demonstrated ability to handle stressful situations with a high degree of diplomacy and tact with a strong customer service focus.
• Ability to interact with culturally-diverse internal and external customers.
• Demonstrated ability to handle requests quickly and efficiently and to take initiative in a fast paced environment.
• Ability to work independently without direct supervision.
• Familiarity with E-commerce operations and knowledge of eBay and other online markets' messaging systems.
• Proficient in Microsoft Suite (Word, Outlook, Excel).
• Typing skills - minimum 45-50 words per minute.

Responsibilities

• Manage front desk reception and phones, handling customer inquiries.
• Manage high traffic of incoming customer emails, answering questions and distributing to management as appropriate.
• Maintain department's ratings of at least 98% by answering customer emails within 24 hours.
• Organize and facilitate local pick up operations for E-commerce items, including gathering items from the shelf.
• Control building access for local pickup customers and vendors.
• Follow up on non-paying customers and issue refunds when needed.
• Respond to the stores' inquiries, phone calls and emails.
• Order supplies and submit the necessary packing slips to the accounting department.
• Receive and distribute mail.
• Run weekly reports for management team.
• Take meeting notes during management team meetings.
• Keep lobby and reception area clean and organized.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Perform other duties as assigned.

Benefits

• $20.76/hour pay rate

What This Job Offers

• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees