eCommerce Client Relations Intern(2026 Semester 1) - Generation H

Evri • New York, NY

81d • $20

About The Position

As the eCommerce Client Relations Intern, you will support the Hermes.com team with operational, customer service, and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions. The internship program is designed to provide real-world, professional experience as a complement to your academic studies. You will also attend a learning-focused guest-speaker series, partner with a mentor, network with stakeholders, and collaborate on a capstone project. The internship is scheduled for January 12, 2026 - June 26, 2026, and is a full-time opportunity based in the Corporate Office located in New York City.

Requirements

• Previous Operations and/or Customer Service experience helpful
• Excellent written and verbal skills; polite and professional phone manner
• Proven ability to multitask
• High level of attention to detail
• Solid knowledge of Microsoft Office & PowerPoint

Responsibilities

• Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking
• Extract KPIs and statistics to support team Managers and Specialists with reporting analysis
• Support with the delivery of important information through communications across various platforms
• Compile documentation for FedEx claim emails to correct inventory
• Follow up on tickets requiring action for pending returns, after-sales issues, etc.
• Assist with Hermes.com customer service needs including thorough research for escalation resolution
• Conduct weekly analysis of client interaction trends
• Brainstorm, develop, and deliver individual projects aligned with personal passions and professional development
• Execute all other duties assigned by the Manager

Benefits

• Paid hourly rate of US $20.00
• Full-Time Internship scheduled for 37.5 hours per week
• Part-Time Internship scheduled for more than 15 hours but less than 35 hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Professional, Scientific, and Technical Services