e-COMMERCE/CLERK

Kroger-posted about 1 year ago

Part-time

Gunnison, CO

Food and Beverage Retailers

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The e-Commerce Clerk is responsible for selecting and gathering products for customers' online orders efficiently while ensuring freshness and quality. This role involves assembling orders, processing payments, and providing a positive customer service experience to encourage repeat online shopping. The position emphasizes the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety.

Select and gather products for customers' online orders efficiently.
Assemble customers' online orders and process coupons and payments.
Deliver and load orders into customers' cars upon arrival for pickup.
Provide a positive customer service experience to encourage repeat business.
Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
Ensure quality and freshness of all items chosen for orders.
Communicate with customers via a portable phone in a professional manner.
Retrieve and ensure accuracy of each customer's order from staging locations.
Process orders through the point of sale (POS) system.
Follow policies for appropriate substitutions in case of out-of-stock items.
Maintain organization and cleanliness of staging areas and equipment.
Report discrepancies in pricing, scanning, and item locations to the supervisor.
Inspect equipment and notify management of repair needs.
Assist in training new e-Commerce team members.

Ability to work without supervision.
Excellent oral and written communication skills.
Basic math skills (counting, addition, and subtraction).

Experience in a production-oriented or warehouse environment.
Experience stocking shelves or as a cashier.

Part-time work schedule with flexible hours.

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