e-COMMERCE/CLERK

Kroger-posted about 1 year ago

Part-time • Entry Level

Gilbert, AZ

101-250 employees

Food and Beverage Retailers

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The e-Commerce Clerk at Fry's Food Stores, part of the Kroger family, is responsible for selecting and gathering products for customers' online orders while ensuring quality and freshness. This role involves assembling orders, processing payments, and providing excellent customer service to enhance the online shopping experience. The position emphasizes the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety.

Select and gather products for customers' online orders efficiently.
Assemble customers' online orders and process coupons and payments.
Deliver and load orders into customers' cars upon arrival.
Provide a positive customer service experience to encourage repeat business.
Demonstrate the company's core values in daily tasks.
Receive customers' orders from Order Selector and store products in optimal temperature zones.
Initiate and complete the selection process for customers' online orders.
Ensure quality and freshness of all items chosen for orders.
Communicate with customers via a portable phone and respond professionally.
Retrieve each customer's order from staging locations and ensure accuracy.
Process orders through the point of sale (POS) system.
Follow policies for substitutions in case of out-of-stock items.
Scan and bag orders while adhering to bagging standards.
Communicate any substitutions or exceptions to customers at pick-up.
Maintain organization and cleanliness of staging areas and equipment.
Report discrepancies in pricing, scanning, and item locations to the supervisor.
Inspect equipment and notify management of repair needs.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a high-paced environment and manage conflict effectively.

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills (counting, addition, and subtraction).

Experience in a production-oriented or warehouse environment.
Experience stocking shelves or as a cashier.

Part-time position with flexible hours.
Opportunities for career growth within the Kroger family.

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