e-COMMERCE/CLERK

Jay C Stores • Columbus, IN

401d

About The Position

The e-Commerce Clerk at Jay C Stores, part of the Kroger family, is responsible for selecting and gathering products for customers' online orders while ensuring quality and freshness. This role emphasizes providing excellent customer service and adhering to company values, including respect, honesty, and integrity. The position requires working efficiently in a fast-paced environment to meet customer expectations and maintain organization in staging areas.

Requirements

• Ability to work without supervision.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Ability to manage conflict in a reasonable and cooperative manner.

Nice To Haves

• Experience in a production-oriented or warehouse environment.
• Experience stocking shelves or as a cashier.

Responsibilities

• Select and gather products for customers' online orders efficiently with attention to freshness and quality.
• Assemble customers' online orders and process coupons and payments.
• Deliver and load orders into customers' cars upon arrival for pickup.
• Provide a positive customer service experience to encourage repeat online shopping.
• Communicate with customers via a portable phone and respond to calls professionally and timely.
• Ensure quality and freshness of all items chosen for orders.
• Follow policies and procedures for substitutions in case of out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies in pricing, scanning, and item locations to the store e-Commerce supervisor.
• Assist in training new e-Commerce team members.

Benefits

• Opportunities for career growth and development.
• Supportive work environment with a focus on teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees