E-Commerce Associate

Goodwill Southern Los Angeles County • Long Beach, CA

71d

About The Position

The E-Commerce Associate assists with daily E-Commerce operations, ensuring consistency, compliance, and achievement of sales and productivity goals. This position reports to the E-Commerce Manager.

Requirements

• 1 year of experience in a similar role.
• Must be able to operate a digital camera.
• Must be able to lift up to 50 pounds.
• Basic PC & related equipment proficiency.
• Knowledge and comfortability of Windows, DOS, Excel, Word, Internet and Outlook.
• Experience with photo editing software.
• Adobe Photoshop and Microsoft Applications preferred.
• Must be able to type 45 WPM.
• Outstanding written and verbal communications skills.
• Ability to read and write fluently, with emphasis on correct grammar and spelling.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Proven social media working experience.

Responsibilities

• Identify saleable items for Shop Goodwill.
• Research items, when necessary, could entail internet searches or reading available information from books or magazines.
• Photographs items, edits, crops, and downloads images to approved e-commerce platforms, as needed.
• Post the item for auction by providing an accurate description/information together with the corresponding minimum bid.
• Authenticate merchandise as needed.
• Keep an organized and accurate inventory of items posted.
• Assists with pulling items for re-listing.
• Assists in sorting, identifying and preparing items for photographing.
• Assists with filling items and maintaining the storage shelves.
• Assists with answering customer inquiries either by e-mail or phone, including but not limited to shipping, general merchandise, refunds, damages, and all other inquiries related to Shop Goodwill goods and services.
• Help facilitate shipment of items sold.
• Prepares production invoices, records and store shipments.
• Attach identifying information to goods for shipment.
• Responsible for the safe working environment in shipping dock area and reporting all safety hazards to supervisor.
• Assists with loading trucks for deliveries.
• Transfers items to shipping from another area/department.
• Operates department equipment, i.e. Packsize box maker and shredder.
• Coordinates shipping activities with E-Commerce Lead and Manager.
• Assures proper rotation of stored donations.
• Works overtime if required.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession, abuse or negligence of company property.
• Always act safely, following all safety rules and regulations.
• Follows all company policies and procedures.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Works with trains, and/acts as a good example for program participants receiving training at Goodwill.
• Assisting with onsite customer pick-ups.
• Ensures work area is a clean, orderly, and safe manner, which may include daily floor mopping and related tasks assigned.
• Responsible for assessing and evaluating merchandise on the receiving dock for product received and shipment to stores.
• Tracks target salvage, communicates any irregularities.
• Attends General Assembly, Department and Safety meetings.
• Performs other job-related duties as required.

What This Job Offers

• Education Level: No Education Listed