Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

1d•Onsite

About The Position

This position is responsible for the online processing of various items, including books, specialty items, and jewelry, for sale on e-commerce platforms like ShopGoodwill, Amazon, and eBay. Key duties involve acquiring and preparing items, writing detailed descriptions, taking clear photographs, and uploading content to online web sites. The role also encompasses providing customer service, answering inquiries, tracking merchandise, and managing record-keeping. The E-Commerce Associate I is expected to maintain a clean, organized, and safe work environment and adhere to all company policies and safety regulations. The role may be part-time or full-time and requires a background check.

Requirements

High school diploma or general education degree (GED).
One to three months related experience and/or training or equivalent combination of education and experience.
Must pass background check.
Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.
Working knowledge of precious metals, gem stones, and synthetics.
Must recognize brand stamps (i.e. high end, vintage and trendy).
Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
Computer experience (e.g., Picasa to upload images and other sites to gather information on items).
Photography experience (clear and detailed photos).

Responsibilities

Demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
Responsible for scanning books to be listed online.
Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
Shelve books, audio media, and DVD's on the proper shelves.
Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
Track packages through shipping systems by individual tracking numbers.
Provide cordial customer service to both internal customers (employees) and external customers (retail customers).
Communicate known customer issues with Management in a timely manner.
Maintain up to date knowledge of antiques and salable merchandise.
Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
Return store merchandise not accepted for sale as directed.
Responsible for shelving listed items and pulling sold items as directed.
Work collaboratively with Workforce and Family Services to provide participant services.
Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
Properly wear and maintain all required Personal Protective Equipment (PPE).
Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).
Perform other duties as assigned.