eCommerce Assistant Manager

Tawa Supermarket

389d • $70,000 - $72,500

About The Position

The eCommerce Assistant Manager at Tawa Supermarket Inc. is responsible for overseeing and enhancing online retail operations. This role focuses on managing daily eCommerce activities, optimizing inventory and sales processes, curating product assortments, and driving revenue growth. The ideal candidate will combine analytical skills with creative merchandising expertise to deliver a seamless shopping experience while ensuring operational excellence.

Requirements

• Bachelor's degree with 3+ years of experience in operations and/or merchandising.
• Valid driver's license required for occasional business trips and on-site events.
• Bilingual in English and Mandarin Chinese is required.
• Proven experience in retail and eCommerce channels is highly preferred.
• Strong negotiation, budgeting, and analytical skills; proficiency in Excel (VLOOKUP, Pivot Tables).
• Adaptability to a startup environment with a proactive and down-to-earth attitude.

Nice To Haves

• Photography skills are a plus.

Responsibilities

• Act as the Deputy eCommerce Lead for the East Coast team, overseeing a team of 10+ members.
• Handle customer service in urgent scenarios as part of a rotational CS/CRM responsibility.
• Manage in-house fleet operations, including driver coordination, payroll, and tip calculations.
• Execute and monitor merchandising strategies for online-to-offline delivery models.
• Manage product assortment, pricing, and listings across platforms such as SAP, Shopify, and TikTok Shop.
• Plan, source, and purchase a diverse range of products to expand the portfolio.
• Build and maintain strong vendor relationships, including negotiating costs and terms.
• Monitor category performance, optimize inventory control, and implement competitive pricing strategies.
• Collaborate with cross-functional teams to design and execute marketing and promotional plans.
• Identify opportunities for improvement and innovation to enhance customer satisfaction.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid time off
• 401(k) Retirement Saving Plan with 4% Company Match
• Long-Term Services Award

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree