E-Commerce Assistant Dept Manager

$33,280 - $33,280/Yr

Homeland Stores - Oklahoma City, OK

Part-time - Mid Level

Oklahoma City, OK

Food and Beverage Retailers

About the position

The eCommerce Assistant Department Manager at HAC, Inc. is responsible for overseeing eCommerce operations alongside the department manager. This role involves managing the Personal Shopper team, ensuring accurate and efficient fulfillment of online orders, and providing exceptional customer service. The position requires strong leadership skills, the ability to manage multiple tasks, and a commitment to maintaining high standards of service and operational efficiency.

Responsibilities

• Work with the department manager to lead, train, and mentor the Personal Shopper team.
• Inspire and motivate the team to achieve high performance and customer satisfaction.
• Fill in departmental roles as needed, focusing on customer-facing tasks.
• Assign orders to pickers and designate employees for dispensing to customers.
• Plan breaks and lunches for the team.
• Verify out-of-stock items and ensure timely completion of orders.
• Address training issues discovered during quality checks and identify training needs.
• Address wait time or customer service opportunities in the dispensing process.
• Collaborate with store departments and management to address availability concerns during the picking process.
• Follow up on exception reporting, including out-of-stock items and canceled orders.
• Handle customer issues, including refunds and inquiries.
• Approve customer refunds and discounts as needed.
• Submit slot closures in collaboration with store management.
• Report delivery or driver issues as they arise.
• Adapt duties and responsibilities based on business needs.
• Ensure adherence to company policies and procedures among team members.
• Implement and oversee efficient processes for order fulfillment.

Requirements

• High school diploma or GED; a degree in business or management is a plus.
• Previous experience in a retail or grocery environment, focusing on eCommerce operations.
• Excellent customer service skills with a positive demeanor.
• Strong leadership and coaching skills.
• Exceptional people skills for handling customer complaints.
• Strong technology skills for managing tasks through proprietary apps.
• Attention to detail with a focus on quality and accuracy.
• Strong verbal and written communication skills.
• Ability to quickly address and resolve issues.
• Excellent time management skills to handle multiple tasks.
• Analytical skills for processing and reporting on exception reports.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Employee stock ownership plan
• Retirement plan