E-Comm Customer Care Representative

Skechers•Rancho Belago, CA

2d•$17 - $20

About The Position

To support the activities associated with SKECHERS ecommerce sales, SKECHERS Elite program, support SKECHERS retail stores and provide service to, and issue resolution on a first contact basis, for customers.

Requirements

High School Diploma or equivalent preferred
Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.
Work Hours - 1st / 2nd Shift
Must be available to work weekends

Responsibilities

Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
Ensure a quality experience by providing friendly, professional service.
Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf.
Monitor order and return flow.
Process credits and exchanges for returns to SKECHERS.com.
Assist customers with their SKECHERS Elite membership accounts.
Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
Research and troubleshoot technical issues as needed.
Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.
Excellent oral and written communication skills.
Excellent organizational and time management skills
Familiarity with a CRM system
Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.