e-Collectable Team Lead

Goodwill Industries of Houston•Houston, TX

9d•$20•Onsite

About The Position

Supports and drives the performance of GWH’s e-Collectibles operations, with a focus on ShopGoodwill.com. Assists in daily operations, including photographing products, listing items, ensuring order fulfillment, and delivering exceptional customer service. Assists in ensuring production and sales goals are met, inventory is managed properly, and associates are trained effectively to maintain a high-quality, efficient e-Collectibles department.

Requirements

A high school diploma or the equivalent is preferred.
A minimum of two (2) years of retail experience is required.
Basic computer skills, including listing and photo editing tools.
Strong verbal and written communication in English.
Highly organized with excellent attention to detail and accuracy.
Basic math skills.
Effective communication and leadership skills.

Nice To Haves

Knowledge of antiques, collectibles, and fashion merchandise is a plus.

Responsibilities

Assist in supervising daily operations and associates’ productivity.
Supports management in achieving departmental sales, production, and budget goals.
Train new and existing e-Commerce associates:
Product listing processes
Jewelry sorting and marketing
Shipping, packing, and receiving
Inventory management and merchandise categorization
Ensure prompt and professional handling of customer service inquiries, including order issues, returns, and damages.
Monitor and maintain listing quality by reviewing associates’ postings and providing corrections and feedback.
Photograph, edit, and prepare merchandise for online listings.
Maintains the quality of listings with e-Commerce associates and assists in correcting the listings as needed to eliminate the potential for poor marketing of items on the ShopGoodwill.com site and reduce customer service concerns.
Ensure timely and accurate order fulfillment:
Daily picking of paid orders
Pulling and processing unsold items
Shipping completion each day
Monitor supplies and inventory levels and assist in supply ordering before minimum thresholds are reached.
Aid in locating and reconciling lost or missing items prior to processing refunds.
Assist in the identification and preparation of items for re-listing or redistribution.
Assist with customer pickups and handle related communication.
Ensure department cleanliness, safety, and reporting of any hazards or maintenance issues.
Performs other duties as assigned by management.
Demonstrate professionalism and present a friendly, cooperative attitude.
Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
Must be punctual, have dependable attendance, and maintain an appropriate appearance.
Must safely conduct work; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
May be asked to attend training sessions and participate in activities outside GWH.
Adheres to local, state, and federal laws and regulations.