E-Business Integration Specialist

Sherwin-Williams • Cleveland, OH

296d • $80,203 - $101,746

About The Position

The position is responsible for the successful integration and onboarding of clients to an E-Commerce solution leveraging Procurement Systems. This position will supervise the transfer of clients from the implementation stage to the customer service stage, including driving innovative solutions to improve internal/external customer satisfaction and financial performance. The position supports Punch Out and marketplace experiences through the implementation of digital catalogs, including Static and Punchout. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Requirements

• Bachelor's Degree or equivalent experience is required in, preferably in Marketing, Supply Chain, Business, eCommerce.
• Minimum 2 years e-Commerce and/or marketing experience are required.
• Effective communicator.
• Solution oriented mindset.
• Must be able to manage many projects at once.

Nice To Haves

• Store/sales knowledge and experience, along with point-of-sale (POS) and Price Record Card (PRC) pricing structure knowledge preferred.
• Experience working with the National/Strategic Accounts Sales Organization and management is a plus/preferred.

Responsibilities

• Serve as the primary liaison between Sherwin Williams, customers, and procurement systems to ensure that all products and invoicing requirements meet customer standards.
• Partner with the Sales, Finance, and IT teams to ensure the procure to pay cycle for customers operates efficiently and within customer expectations.
• Collaborate with Digital, Customer Operations and Marketing teams to deliver a best in class Punch Out experience for customers.
• Drives prioritization of work through alignment between sales and supporting operational teams.
• Sets timeline and objectives for customer integrations and billing team to ensure key launch dates are met.
• Primary contact for procurement systems to onboard customers and maintain accounts.
• Identifies needed enhancements to maintain a competitive advantage whether with process, technology, or customer experience.
• Resolve customer issues, system defects and compliance issues.
• Accurately maintains and updates customer account information to assure all locations can access Punchout and receive electronic invoices.
• Develop and maintain process documentation to ensure quality standards and practices are consistent, up-to-date, and communicated across the team.
• Develop and implement automated processes for the maintenance of all supported EDI customers.
• Maintain customer profiles so that customer information can be easily accessed by various SW departments.
• Monthly and ad hoc reporting.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• life insurance
• paid holidays
• paid volunteer time
• tuition reimbursement
• employee discount programs
• flexible spending account
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree