eBusiness Customer Care Associate - On Site (Non-Remote)

Hd Supply Management • New Braunfels, TX

116d

About The Position

The eBusiness Customer Care Associate is responsible for responding to online order and service activities for e-Business customers. This role involves assisting customers with product selection, answering basic questions, and suggesting various product options that are available. The associate will document customer problems and input tickets for resolution, ensuring prompt and proper resolution of customer queries by providing additional information or escalating/engaging others to provide solutions per defined procedures.

Requirements

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Responsibilities

• Responds to routine customer inquiries received via email, chat or other online inquiry channels.
• Assists customers with product selection, answers basic questions, and suggests various product options that are available.
• Provides support for account registration and account setup and user ID creation.
• Utilizes a variety of software tools to resolve customer inquiries, conduct order tracking, gather information, and/or attempt troubleshooting and resolution of issues.
• Provides guidance through the online ordering process.
• Represents products to support increased sales to web customers as appropriate.
• Addresses and resolves post-order questions regarding shipping, billing, and delivery.
• Analyzes, troubleshoots, and reports performance issues with web platforms when needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED