e-Billing Team Lead

Williams Lea • Wheeling, WV

80d • $31 - $33

About The Position

This position is responsible for overseeing the timely submission of electronic invoices and accruals to clients on a monthly basis, managing the transition of clients to e-billing, and providing follow-up support to attorneys and clients regarding all aspects of electronic billing. The role involves handling a heavy volume of complex e-submission assignments for key corporate clients, ensuring compliance with client guidelines, internal protocols, and the firm's guidelines during the submission process. The individual will act as a liaison between billing attorneys, secretarial staff, and clients' staff assigned to electronic billing, providing expert-level subject matter support. Additionally, the position requires maintaining and updating data for assigned clients in the billing system and clients' external web applications, executing accruals, budgets, and information requests, and collaborating with the department's supervisor to support e-billing systems.

Requirements

• Associate's or bachelor's degree preferred with concentration in Business, Accounting, or Finance.
• Minimum of four years of billing experience in a law firm or professional organization required.
• Experience leading employees in areas of process and policy adherence and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Strong analytical and critical thinking skills.
• Strong computer and problem-solving skills required.
• Familiar with procedures, software, and equipment related to e-billing.
• Ability to cultivate and maintain effective working relationships with clients and team members.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times.
• Ability to make independent decisions and use problem-solving skills.
• Excellent problem-solving skills, with the ability to escalate problems to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Ability to work overtime as needed during peak or critical periods.
• Hands-on familiarity with multiple e-billing vendor systems and outside counsel guidelines.
• Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.

Responsibilities

• Responsible for the timely submission of electronic invoices and accruals to clients on a monthly basis.
• Oversee the transition of clients to e-billing and provide follow-up support to attorneys and clients.
• Handle heavy volume of highly complex e-submission assignments for key corporate clients.
• Act as liaison between billing attorney/secretarial staff and clients' staff assigned to electronic billing.
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications.
• Execute accruals, budgets, and information and data requests.
• Work collaboratively with department's supervisor to support e-billing systems.
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
• Conduct time and absence for direct reports, ensuring system accuracy and compliance.
• Communicate with direct reports, manager, and client on job or deadline issues.
• Immediately escalate operational problems or issues to Supervisor or Manager.
• Handle client concerns and problem-solve resolutions in accordance with policies and procedures.
• Ensure team provides outstanding service to clients while building strong customer relationships.
• Produce required reports on schedule.
• Assist the team in completing more complex jobs.
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
• Ensure team follows standard operating procedures.
• Train new employees on policies and procedures.
• Maintain all logs and reporting documentation as required.

Benefits

• Pay range: $31.00-33.00 hourly

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees