E-Billing Supervisor

Allegion • CT

78d

About The Position

The E-Billing Supervisor plays a pivotal role in guiding, monitoring, and leading the E-Billing team to ensure efficient and effective billing processes. This role requires a strategic thinker with a strong customer focus, capable of enhancing customer relationships and ensuring the timely and accurate submission of invoices. The Supervisor will be instrumental in driving process improvements, leading vendor on-boarding, and managing customer portals to optimize billing operations.

Requirements

• High School Diploma
• 4+ years of billing experience, with a preference for portal billing experience.
• Demonstrated experience in a leadership role, with a proven track record of team development and conflict resolution.
• Strong communication skills, both written and verbal, with the ability to engage effectively with staff and customers.
• Proficient in computer applications, including MS Word, MS Excel, and email.
• Fundamental understanding of accounting and billing practices.
• Detail-oriented with excellent organizational and follow-up skills.
• Ability to work well under pressure in a fast-paced environment, maintaining focus and productivity.
• Self-motivated, reliable, and capable of motivating others.
• A strong desire to learn and adapt to new challenges.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee and guide the Install and Service E-Billing Team, fostering a collaborative and high-performance culture.
• Empower team members to make informed decisions and provide coaching to support their professional development.
• Conduct performance evaluations, address performance issues, and ensure the team meets established KPIs.
• Submit invoices into customer portals, ensuring the effective use of portal services to manage and track billing items.
• Perform quality checks on team outputs to ensure accuracy and timeliness of submissions.
• Develop and implement E-Billing procedures and policies to streamline operations and improve efficiency.
• Resolve E-Billing issues by collaborating with internal teams (e.g., CRM, AR, Branches) and external customers.
• Establish and maintain professional relationships with customers, ensuring confidentiality and trust.
• Lead initiatives to set up and onboard new customers and portals, updating relevant systems and documentation.
• Identify opportunities for process improvements and assist in implementing changes to enhance service delivery.
• Complete daily, weekly, and monthly reporting, maintaining accurate trackers and documentation.
• Work closely with management to identify areas for improvement and contribute to strategic planning.

Benefits

• Health, dental and vision insurance coverage.
• 401K plan, offering a 6% company match and no vesting period.
• Tuition Reimbursement.
• Unlimited PTO.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees