eBilling Specialist

DLA Piper • Phoenix, AZ

77d • $33 - $46 • Hybrid

About The Position

As an eBilling Specialist, in collaboration with and in support of the firm's strategic initiatives, you would work with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined e-Billing support to billing attorneys and finance counterparts of the firm. Proofreads and submits new matters and timekeeper rates to clients. Obtains and maintains outside counsel billing guidelines on e-Billing clients. Works as part of a team to provide a cohesive eBilling support solution for both direct and indirect assignments. Performs all duties assigned for less complex U.S. and global clients, including proficiency with electronic billing and systems.

Requirements

• Strong communication and interpersonal skills required to interact with clients, billing timekeepers and business professionals.
• Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
• Must be an accurate proofreader and have strong attention to detail.
• Has ability to work independently and manage time efficiently.
• Actively listens to positive and critical feedback.
• Able to adapt to client needs.
• Eager to develop and achieve scope and requirements for advanced roles and responsibilities.
• Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast and eBilling vendor sites preferred.

Nice To Haves

• Bachelor's degree in Accounting, Finance or similar field.

Responsibilities

• Performs a variety of duties to support the full eBilling cycle.
• Review of new eBilled matters and rates to be submitted to the client.
• Follow up on open items frequently until resolution; escalate as necessary.
• Fields eBilling inquiries.
• Strong attention to detail.
• Gathers and submits documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission.
• Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues. Initiates troubleshooting support and escalations.
• Maintain client account assignments.
• Review, update and document outside billing guidelines on assigned eBilled clients.
• Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines.
• Subject matter expert on assigned clients.
• Assist team with projects and/or when needed on e-bill tasks.
• Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
• Tracks and resolves tickets assigned by the eBilling service desk on a daily basis. Meets SLAs.
• Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
• Maintain weekly updated notes on new matters and new implementations.
• Liaises with internal support teams to develop learning and experience for taking on more complex client assignments.
• Projects and other duties as assigned.

Benefits

• Medical/dental/vision insurance
• 401(k)

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees