E-Billing Specialist

About the position

The E-Billing Specialist is responsible for processing all the Firm's E-billing set-ups, electronic invoicing, maintenance of client compliance requirements, and AR follow-up. This role will require full knowledge and understanding of third-party vendor sites, accounting software, and client billing guidelines. This position will also assist in coordinating technology functions, upgrades, and enhancements as it relates to ebilling platforms and accounting processes. This candidate will possess strong analytical acumen and superior customer service. This role requires a minimum of three (3) years hands-on e-billing experience in a law firm or professional services environment.

Responsibilities

• Processes electronically billed invoices for specific attorneys or clients as assigned.
• Responsible for new and existing client migration to electronic billing for all vendor third-party sites and Aderant, Billblast.
• Monitors invoice validation, approval, reductions, and rejections of e-billed invoices to ensure full payment of invoices. Performs appeals and corrections, as necessary.
• Responsible for updating e-billing data, such as budgets, rates, timekeepers, and disbursement mapping.
• Responsible for the administration of all electronic billing clients and vendors, including documentation, training, analysis, reporting, and security.
• Assists with implementation of enhancements and troubleshoots electronic billing issues.
• Communicates e-billing guidelines and updates to the billing team and ensures compliance with all e-billing guidelines.
• Provide billing services on a project-oriented basis as requested by the Billing Manager.
• Collaborate with attorneys and staff to provide solutions regarding time entry, billing, and cost recovery.
• Assist the Firm with an accelerated billing cycle to include timely processing and distribution of prebill and preparation of final invoices.
• Perform adjustments to time and cost entries in accordance with the Firm's business rules as well as the client's engagement agreement.
• Assists collection team with follow-up on aged invoices submitted electronically, including research of short-paid invoices.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree or equivalent education and/or experience.
• Requires a minimum of three (3) years hands-on e-billing experience in a law firm or professional services firm.
• Strong written and oral communication skills, and ability to work effectively with various levels within the firm and vendors.
• Results driven employee with high degree of initiative and ability to plan, prioritize and manage multiple tasks.
• Must be able to quickly adapt to changes in priority assignments and coordinate resources to achieve desired results.
• Must execute critical attention to detail, ability to see and understand the big picture.
• Must be able to demonstrate excellent written & oral communications and to exhibit personal priority approach.
• Technical experience required. Ability to problem solve, navigate through multiple electronic sites, and to understand how electronic systems communicate with each other including significant exposure to web-based e-billing systems and vendors.
• Ability to test and troubleshoot multiple e-software applications and identify potential problem areas.
• Ability to uphold high level of professional ethics, as well as uphold client, Firm, and personal confidences.
• Must be dynamic, display confidence and have the ability to work in an interactive team environment with a customer service focus, both internal and external.
• Must be able to work through stressful situations and maintain high levels of productivity.
• The best approach to the success of this role is the ability to organize and prioritize daily responsibilities and special projects as well as coordinate resources to achieve desired results.
• Computer skills and experience: strong Excel, Word, Outlook, Aderant, Elite, Billblast, eBilling Hub, and other eBilling vendor applications.