E-Biller Specialist

Chartwell Law•King of Prussia, PA

6d•$65,000 - $75,000

About The Position

The E-Biller Specialist supports our firm’s electronic billing operations. This role is integral in ensuring accurate invoice preparation, submission, and compliance with client billing guidelines. You’ll work closely with attorneys, billing specialists, collections, clients, and e-billing vendor representatives to drive efficiency, resolve issues, and reduce payment delays.

Requirements

Bachelor’s degree preferred; associate degree or equivalent experience accepted
3+ years in a law firm billing or compliance role
Familiarity with e-billing systems such as BillBlast, Collaborati, Serengeti, CounselLink, Legal-X, etc.
Experience with Aderant Expert or similar accounting/billing platforms
Proficiency in Microsoft Office (Outlook, Word, Excel)
Excellent written and verbal communication, with the ability to explain complex billing issues clearly
Strong organizational skills and attention to detail; ability to manage multiple priorities and deadlines
Demonstrated ability to work independently and collaboratively within a team
Analytical mindset with problem-solving skills for troubleshooting invoice rejections, guideline violations, and compliance issues
Service-oriented approach with the ability to build effective working relationships with attorneys, staff, clients, and vendors

Nice To Haves

Advanced Excel skills (pivot tables, formulas, reporting) strongly preferred

Responsibilities

Submit high volume electronic invoices (LEDES and other formats) via BillBlast to client systems including, but not limited to, CounselLink, Serengeti, T360, Legal-X, Bottomline, and Collaborati
Collaborate with internal departments, responsible partners, and e-billing vendor representatives to ensure seamless billing processes
Review client Outside Counsel Guidelines (OCGs), engagement letters, and internal billing rules to confirm proper matter setups, rate arrangements, tasks/activities, and approved timekeepers
Submit and maintain timekeeper rates, matter budgets, accruals, and new matter setups across multiple e-billing platforms (e.g., CounselLink, Serengeti, T360, Legal-X, Bottomline, Collaborati, LSS, etc.)
Monitor the status of invoices submitted via BillBlast and client/vendor portals, ensuring timely approvals and addressing rejections or compliance issues
Investigate and resolve rejected, adjusted, or “more information required” invoices; coordinate with internal teams, clients and Vendors to correct errors and resubmit promptly
Research and assist with the appeal of invoice short-pays or reductions as appropriate, supporting attorneys and billing specialists with documentation and follow-up
Troubleshoot errors, understanding rejection codes, and applying corrective measures
Oversee complex billing setups in Aderant (multi-payor, task codes, cost constraints, mapping parent relationships) as needed
Track and report aged invoices in awaiting approval status, coordinate with clients and Vendors to resolution to move invoices to payment status
Participate in compliance initiatives, technology upgrades, and departmental projects to improve workflow efficiency
Provide reports, analyses, and other billing-related support as requested by the E-Billing Manager.