eBanking Specialist

WSFS Financial-posted 3 months ago

$44,146 - $72,525/Yr

Full-time • Entry Level

Wilmington, DE

1,001-5,000 employees

Management of Companies and Enterprises

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At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The eBanking Specialist will provide stellar customer service and technical support for all Online Banking, Bill Pay, and Cash Management services for Retail, Small Business and Commercial accounts. The incumbent will be the administrator of all online banking products and bill pay functions which includes the setup and response to inquiries regarding online and mobile apps for consumer and business needs. In addition, the specialist will trouble shoot, research, and resolve all customer problems.

Provide technical, operational, and service support to internal/external customers for all eBanking and cash management products.
Complete onboarding and ongoing support for investment sweep, lockbox, positive pay, account reconciliation, remote deposit capture, and online banking.
Provide post implementation customer follow-up to ensure all products and services are functioning properly.
Accurately and effectively troubleshoot, research, and resolve internal/external customer reported issues.
Respond expediently and accurately to all internal and external customer bank mail.
Provide remote customer training via phone, skype, webinar, etc.
Engage Vendors for system issues, research, change requests, etc.
Participate in the testing, implementation and documentation of all products, systems and operational changes.
Collaborate and communicate effectively with all necessary support areas to ensure end-to-end quality customer service.
Manage phone, fax, and email inquiries from Customers, Relationship Managers, Branch Associates.

Must have 2+ years previous customer service and/or technical support experience in the financial industry.
Experience in online banking and/or cash management support is preferred.
Must have knowledge of deposit products, payment systems or cash management services.
Must possess a background in technical sales and/or customer service.
Must have competent skills using Windows and Microsoft software products and internet-based applications.
Must have a thorough understanding/functional knowledge of Internet tools, concepts and navigation.
Must have a working knowledge of business applications; funds transfer systems, and Internet Banking, Bill Payment and Mobile applications.
Must possess the ability to effectively prioritize and organize a high number of rapidly changing priorities.
College degree preferred.
Must have excellent oral and written communication skills, with the ability to accurately/effectively communicate with customers/associates at all levels.
Must have excellent customer service skills to service both the internal and external customer.
Must have a high degree of problem-solving ability.

Medical, dental, and vision coverage
401(k) plan
Life, accident, and disability insurance
Flexible spending accounts (FSAs) and health savings accounts (HSAs)
Wellness programs
Paid parental leave
Military leave
Vacation and other paid time off
Sick leave in accordance with applicable state laws
Paid holidays

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