eAlert Phone Agent
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About The Position
The eAlert department at U-Haul is seeking dedicated and talented team members to join our dynamic team. In this role, agents will assist customers who have received notifications regarding past rentals or previous transactions. The primary responsibility is to engage with customers via phone and chat, using the information they provide to facilitate payments for prior rentals or to resolve outdated alerts. Agents will be tasked with crafting acceptable solutions to meet our customers' needs, with the ultimate goal of getting them back on the road. This position requires a strong focus on customer service, as agents will need to communicate effectively and empathetically with customers, ensuring a positive experience even in challenging situations. The role is part-time, requiring a minimum of 25 hours of availability per week, including at least 12 hours on weekends. Shifts are available throughout the week, with priority given to those who can work afternoon and evening hours. The position also requires availability during holidays to provide year-round support to our customers. Training will be provided through U-Haul University, which includes both instructor-led and self-paced courses to ensure agents are well-prepared to handle customer inquiries confidently. To work from home, candidates must have a quiet, private workspace and meet specific technical requirements, including having dual monitors and a reliable internet connection. U-Haul is committed to creating a culture of health and wellness, and as part of this commitment, the company does not hire individuals who use nicotine products in certain states. U-Haul is an equal opportunity employer, and all applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected basis.
