E-911 Operator I

Rockdale County, Georgia • Conyers, GA

26d • Onsite

About The Position

This position operates a two-way radio and other communications equipment in the receiving and transmitting of public safety calls and dispatches appropriate public safety entity. Related clerical and record-keeping tasks are involved as well.

Requirements

• Knowledge of federal and state regulations governing transmission by radio.
• Knowledge of the proper methods of operating a communication system.
• Knowledge of geography and the road system throughout the county.
• Skill in detecting the scope and magnitude of an emergency.
• Ability to speak clearly and concisely and have strong customer service skills.
• Ability to maintain accurate records.
• Ability to deal with the public under stressful conditions.
• Ability to act calmly and accurately in emergency situations.
• Ability to establish and maintain effective working relationships with co-workers, Internal and external customers, law enforcement, and the general public.
• Must be skilled or become skilled in multiple-task situations within the training period.
• Skill at defusing hysterical callers, gathering needed Information, and preventing events from escalating by using the appropriate words and phrases to benefit the call-taking process.
• Strong keyboard and Windows environment skills.
• Handle confidential and privileged information effectively and responsibly.
• Must quickly identify language barrier or hearing impaired calls and immediately connect to a language line, teletype, or other translation means.
• Work in a confined, stressful, and acclimated area with various other operators and support as well as participate as a team player.
• Be skilled in using Emergency Medical Dispatch and able to calmly give life-saving instructions via telephone.
• Map reading skills are essential for processing 911 wireless calls.
• High school diploma or equivalent.
• GCIC certified, EMO certified, or have the ability to obtain it within the initial training period.
• Equivalent combination of education and experience.
• Must complete a successful 12-month working test period.

Nice To Haves

• One year of related experience is preferred.

Responsibilities

• Receives emergency calls for service by E-911 system, telephone, or radio for Fire Department, E.M.S., Law enforcement, and other entities as required.
• Determines by inquiry the exact location of the place or point of emergency and dispatches the proper personnel.
• Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
• Maintains communications records and files. Provide routine assistance and information to the general public where possible and appropriate.
• Determines appropriate response level and number of emergency responders to any 911 emergency call.
• Determines the level and number of emergency responders to any 911 emergency call. Coordinates and provides resources to multiple agencies.
• Employees in this classification may be expected to perform any related duties as required by proper authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED