Dynamics 365 Product Manager

Captrust • Raleigh, NC

6d • Onsite

About The Position

CAPTRUST is seeking a motivated and experienced Dynamics 365 Product Manager with extensive and specialized expertise in Microsoft Dynamics 365 to lead the development, optimization, and expansion of our CRM platform. The ideal candidate must possess a profound understanding of Dynamics 365, with a proven track record of successfully managing and enhancing this specific CRM system. This role requires a strong ability to engage with cross-functional teams, understand business needs, negotiate scope, and deliver high-impact solutions. This is a unique opportunity to shape our Dynamics 365 ecosystem and drive long-term business success through your specialized knowledge and experience.

Requirements

• Bachelor’s degree in computer science, business, data analytics, or a related field or equivalent years of experience
• Proven experience as a Product Manager, with a specific focus on Microsoft Dynamics 365
• Minimum 7-12 years on industry experience

Nice To Haves

• Strong expertise in CRM strategy, requirements gathering, and scope negotiation
• Strong collaboration and facilitation skills, with the ability to work effectively across multiple job functions
• Exceptional communication skills to ensure alignment on product priorities and to convey product changes to stakeholders
• Experience with requirements gathering and a data-driven approach to feature prioritization
• Familiarity with agile development methodologies
• A track record of successfully managing and improving a product throughout its lifecycle
• Experience delivering measurable business outcomes such as improved pipeline accuracy, enhanced client service metrics, or operational efficiency gains

Responsibilities

• Engage with executive leadership to ensure alignment on CRM strategy and priorities
• Collaborate closely with cross-functional teams, including IT, sales, marketing, and operations, to understand their needs and challenges and facilitate alignment on product priorities
• Quickly learn and adapt to the company’s culture and processes.
• Act as a consultant to internal teams, bridging gaps between business needs and technical solutions within Dynamics 365
• Conduct in-depth discussions with internal stakeholders to gather detailed requirements, ensuring that the CRM system effectively supports their operational processes
• Create and maintain a comprehensive product roadmap for the Dynamics CRM platform, prioritizing features and enhancements based on stakeholder input and business value
• Stay informed on Microsoft’s Dynamics roadmap and recommend adoption of new features
• Employ a data-driven approach to prioritize feature development, balancing the demands of different job functions and operational processes
• Effectively communicate product features, updates, and changes to internal stakeholders, ensuring a shared understanding of the platform's capabilities
• Collaborate with UX designers to ensure that the CRM platform offers an intuitive and user-friendly interface for all stakeholders
• Plan and coordinate product releases, including managing feature launches, updates, and continuous improvements
• Utilize metrics and analytics to monitor the performance of the CRM system, identifying areas for enhancement and optimization
• Continuously iterate on the CRM platform, considering user feedback, market trends, and operational needs to drive ongoing improvement
• Address challenges and obstacles that may arise during the product development process, finding creative solutions to meet stakeholder requirements
• Partner with IT and data teams to ensure CRM integrations support broader data strategy

Benefits

• Company discretionary bonus
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
• Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees