Dynamics 365 Field Service Deployment Architect

prosource.it- Americas•Houston, TX

5d•Onsite

About The Position

Prosource.it is looking for a Dynamics 365 Field Service Deployment Architect, this will be a contract role responsible for the on‑site deployment, training, and go‑live support of Microsoft Dynamics 365 Field Service as part of a 16‑week national rollout. This role supports a structured deployment cadence of one site per week, ensuring each location is fully trained, operationally ready, and successfully transitioned to the platform.The Deployment Architect works directly with frontline technicians, dispatchers, and site leadership, delivering hands‑on training and serving as the primary on‑site technical authority during each deployment week. This role does not include people management responsibilities and is focused entirely on execution, enablement, and adoption.

Requirements

Proven experience deploying Microsoft Dynamics 365 Field Service or comparable enterprise field service platforms.
Strong background working directly with field service technicians and dispatch operations.
Demonstrated success in on‑site software deployment and training within distributed, multi-location environments.
Ability to independently manage weekly site deployments with minimal oversight.
Strong troubleshooting skills and comfort operating in live production environments.
Excellent communication and facilitation skills across technical and non‑technical audiences.
Willingness and ability to travel weekly for the duration of the contract.
Dynamics 365 Field Service configuration and usage
Mobile workforce solutions (iOS / Android)
Work Orders, Assets, Agreements, Inspections
Offline mobile scenarios and device considerations
Power Platform familiarity (Power Apps / Power Automate) preferred
REST API and integration awareness
Understanding of cloud‑based architectures (Microsoft Azure preferred)

Nice To Haves

Prior participation in wave-based or site-by-site enterprise rollouts
Experience in fleet, transportation, utilities, or emergency service environments
Familiarity with change management in operational field settings
Experience supporting standardized deployments across geographically diverse sites

Responsibilities

Execute end‑to-end on‑site deployment of Dynamics 365 Field Service for one location per week.
Lead site‑level readiness activities, including: User access validation, Mobile device readiness, Data and configuration verification
Support go‑live and hyper care during the deployment week to ensure operational stability.
Act as the primary on‑site escalation point for deployment‑related issues.
Deliver hands‑on, instructor-led training tailored to each site, including: Field Technicians (mobile app usage, work orders, inspections, offline scenarios), Dispatchers (scheduling, resource optimization, work order management), Site Leadership (visibility, reporting, adoption expectations)
Reinforce standardized workflows while addressing local operational nuances.
Validate user proficiency prior to site exit.
Apply defined Dynamics 365 Field Service configurations consistently across sites.
Validate integrations, workflows, and mobile performance in real-world conditions.
Capture field feedback, issues, and improvement opportunities and relay them to the central rollout team.
Document site‑level outcomes, risks, and lessons learned to support successive deployments.