Dynamics 365 Customer Service Engineer/System Administrator

Jobgether

2d • Remote

About The Position

This role offers the opportunity to support and optimize Dynamics 365 Customer Service operations in a fast-paced, mission-driven environment. You will provide technical administration, troubleshooting, and configuration to ensure the platform runs efficiently and meets organizational needs. The position requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with technical teams and end-users. You will work closely with internal stakeholders to resolve complex issues, maintain system documentation, and implement best practices. This role provides exposure to cutting-edge tools, customer-facing IT solutions, and the chance to contribute to impactful federal and enterprise-level initiatives. The ideal candidate thrives in a collaborative environment, balancing independent problem-solving with teamwork, while maintaining high standards of service and technical excellence.

Requirements

• Minimum 2 years of experience in Tier 2 Dynamics 365 support, with strong knowledge of Dynamics 365 Customer Service (CRM).
• Experience with configuration, customization, and integration of Dynamics 365 applications.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Familiarity with ITIL processes and service management tools (e.g., ServiceNow).
• Excellent communication and interpersonal skills, with the ability to work independently and in a team.
• Bachelor’s degree in computer science, information technology, or related field, or equivalent experience.
• U.S. citizenship or permanent residency, with the ability to attain a Tier 4 Public Trust clearance.

Nice To Haves

• Microsoft Dynamics 365 certification preferred.
• Additional advantage: knowledge of Microsoft Azure, Power Platform, and monitoring tools like Dynatrace or Application Insights.

Responsibilities

• Provide Tier 2 support for Dynamics 365 Customer Service users, including troubleshooting, issue resolution, and escalation as needed.
• Administer and configure Dynamics 365 applications, modules, and integrations to ensure optimal performance.
• Investigate and resolve complex technical issues, delivering reliable solutions and guidance.
• Develop and maintain clear documentation for support processes, procedures, and solutions.
• Stay current with updates, new features, and best practices for Dynamics 365 and related systems.
• Collaborate with cross-functional teams to implement improvements and support organizational objectives.

Benefits

• Competitive salary and comprehensive benefits package.
• Flexible work arrangements, including remote options.
• Opportunity to support high-visibility federal missions in IT and healthcare.
• Access to advanced tools, technologies, and professional development resources.
• Collaborative culture that values innovation, growth, and quality.
• Career progression opportunities and recognition for high performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level