Dynamics 365 Customer Engagement (D365 CE) Analyst

GS1 US•Ewing, NJ

56d•$95,000 - $115,000•Hybrid

About The Position

As a Dynamics 365 Customer Engagement Analyst at GS1 US, you will be responsible for the implementation, configuration, support, and optimization of D365 CE to meet evolving business needs. In return you’ll be rewarded with great pay and benefits in a hybrid work culture. You’ll work at a high-performance company with a world-class culture that invests in its employees. We don’t just say culture is important to us, we have the data to back it up.

Requirements

Excellent analytical and problem-solving skills and communicate effectively both verbally and in writing.
Manage multiple priorities with ease and work independently or collaboratively as part of a team.
Solid understanding of CRM workflows, entities, and data structures.
Bachelor’s degree in a related field or equivalent experience
Agile/SAFe certification
At least three years working with Microsoft Dynamics 365 CE.
Experience as a Business Analyst or Systems Analyst.

Nice To Haves

Experience with Power Platform (Power Automate, Power Apps, Power BI)
Dynamics 365 Certification

Responsibilities

Administer and maintain Microsoft Dynamics 365 CRM, including user setup, security roles, workflows, and customizations using standard tools and best practices
Design, configure, and implement CRM enhancements, including dashboards, reports, forms, and business rules
Work with developers and third-party vendors to integrate CRM with other business systems
Stay current with Dynamics 365 updates and recommend improvements or new features
Work toward a broad functional and basic technical understanding of the overall business applications landscape, including but not limited to MS D365 CE and Finance & Operations, the GS1 US Store, and other integrated systems
Execute functional testing and provide demonstrations of business application functionality
Build positive relationships with internal customers and external business partners and coordinate with peers to provide solution recommendations
Provide end-user training, documentation, and support to ensure effective system usage
Monitor system performance and recommend improvements for scalability and efficiency
Provide application support, troubleshoot and resolve issues, working with Microsoft and other third-party support teams when necessary

Benefits

Health (medical, RX, dental, vision) - effective immediately
401(k) with Employer Safe Harbor and Profit Sharing Contributions - effective immediately
Short and Long Term Disability Coverage
Mental Health and Wellbeing (6 employer sponsored therapy and coaching sessions)
Individual Wellness Platform
Paid Parental Leave
Generous PTO and Company Paid Holidays
LinkedIn Learning
Tuition Reimbursement
Kudos (employee recognition and engagement platform)
Catered Lunches 2x/week on in office days