Dynamics 365 Business AnalystFunctional Consultant

Cognizant Technology Solutions•Oslo, MN

32d

About The Position

Dynamics 365 Business Analyst/Functional Consultant Microsoft Business Group Permanent Employment - Oslo, Norway Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group's Business Applications team is hiring now and we're looking for our next Dynamics 365 Business Analyst /Functional Consultant to join us. The role has an immediate start and would be on a permanent contract. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions-from project inception and planning, through deployment to ongoing support and maintenance. Why should you work at Microsoft Business Group? Multi Award Winning Business Official and Award-Winning Microsoft Partner Award Winning Databricks Partner Official GitHub Partner Cloud Native Organisation Growing International and Diverse teams Hugely collaborative environment, where ideas and knowledge sharing is actively encouraged Private Medical Insurance Employee Assistance Programme Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home Enhanced annual leave allowance We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds What impact will you have in this role? The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications.

Requirements

Overall 10+ years of IT experience
Must have 4+ years of experience as Business Analyst with Microsoft Dynamics CRM
Strong understanding of Microsoft Dynamics 365 & experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
Strong client facing communication skills
Experience of providing Pre-Sales demonstrations
Experience of defining solutions on the Power Platform: Power Apps, Power Automate, Power Virtual Agent
Understanding of when to use Dataverse (common data service) and Dataverse for Microsoft Teams platforms
Experience of designing solutions in one or more of the Dynamics 365 customer engagement first-party applications: Sales, Customer Service, Field Service, Marketing, Sales Insights, Customer Insights, Customer Service Insights
Used to working in iterative deliveries, scrum or agile
Experience of turning need into solution ideally, but not necessarily, in a consultancy
The ability to explain complex and technical things simply
Curiosity, talent and the skills to learn more
Intelligently solving problems
Educated to degree level or equivalent

Nice To Haves

Certification in one of the following is highly desirable
MB-210: Microsoft Dynamics 365 Sales
MB-230: Microsoft Dynamics 365 Customer Service
MB-200: Microsoft Power Platform + Dynamics 365 Core
PL-200: Microsoft Power Platform Functional Consultant
And ideally certification in one of the following:
MB-240: Microsoft Dynamics 365 Field Service
MB-220: Microsoft Dynamics 365 Marketing

Responsibilities

Communicating effectively and transparently with your colleagues and clients
Collaborating in teams made up from both partner and client colleagues
Estimating, planning and managing your own work to priorities
Preparation and facilitation of user workshops
Perform cost-benefit analysis and ROI for proposed systems
Work with end-users to understand requirements and document them
Provide a solution summary to clients that can meet their requirements
Write detailed Business Requirement, Gap fit analysis and Functional Design documentation
Define functional design for Power Platform and Dynamics 365 customer engagement first-party apps
Work with Designers, Developers, and product SME's on the project to ensure solutions built meet requirements
Working with technical developers of Azure and Power Platform pro-dev components to make use of those in your solutions
Participate in testing to ensure the functions developed fulfil the business requirements
Prepare detailed training guides and user manuals
Deliver Training to clients and end-users
Getting involved in sales activities