Dynamic PC Support

Worldwide TechServices • Show Low, AZ

101d

About The Position

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Requirements

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver's License and reliable transportation with valid registration and adequate insurance

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

What This Job Offers

• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed