DxRM Inside Sales Account Manager

Merck•Burlington, MA

12d•Onsite

About The Position

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: The main responsibilities for this position are to serve as a strategic partner to customers, focusing on all customer utilizing DxRM products with especial focus on Industrial, Testing, Academia and Pharma by delivering tailored solutions that support their workflows, ensure supply continuity, and drive operational excellence. A core focus of this office-based role, located in our Burlington hub, will be expanding MilliporeSigma’s footprint within these accounts by identifying unmet needs, increasing share of wallet and seeding new opportunities into customer’s R&D or similar functions in collaboration with DxRM Specialists. The person in this role will be responsible for an assigned territory covering “Assigned Accounts” within a specific geography, achieving sales and gross profit goals of the DxRM portfolio within this geography. Specific job functions include: Meet or exceed sales targets. Provide detailed and accurate forecasts at scheduled intervals. Demonstrated experience partnering closely with DxRM customers (IVD, Industrial, Testing, Pharma or Academia) to understand their production or development processes, pain points, and quality requirements, and providing solutions that enhance efficiency and compliance. Leverage data and customer insights to develop account-specific growth strategies aimed at increasing wallet share and long-term loyalty. Identify opportunities to expand product and service utilization within existing accounts, driving deeper integration of MilliporeSigma’s portfolio across customer operations. Work to understand the customer’s applications and pain points, share these insights with DxRM R&D and Product Management to ensure strong innovation pipeline. Utilize Salesforce CRM and digital analytics platforms to track customer engagement, forecast demand, and identify cross-selling opportunities based on usage patterns and workflow gaps. Monitor and understand competitors’ market and product positions. Participate in trade shows as needed. Act as a technical consultant to guide customers in selecting and the right DxRM product for their end use. Provide commercial and technical support on DxRM products. Manage all customer inquiries, plant audits, and contract negotiations. Comfortable working in a highly matrixed organization. Although this is an individual role, working within a team is crucial. Team members share ideas and support each other, especially during team meetings and quarterly reviews. Collaboration and communication within the team are essential to achieving common goals and ensuring success. Embracing diversity and inclusion, we value the unique perspectives each team member brings, fostering an environment where everyone can thrive. Who You Are

Requirements

Bachelor’s degree in Biology, Immunology, or other life science discipline OR Marketing, Finance, or other business discipline.
3+ years of sales experience with life science customers.

Nice To Haves

Master of Business Administration.
Broad-based knowledge of basic scientific procedures, testing methods, and equipment coupled with the ability to diagnose customer needs and provide product solutions.
Evidence of disciplined CRM usage and successful navigation of RFP’s and tenders.
Proven track record: highly accurate forecasts (target ±5%), consistent quota delivery, above-market growth, and 4–5x quota pipeline generation.
Positive Price realization within guidance and demonstrated ability to drive exceptional price reductions supported by strong business cases.
Demonstrated experience partnering with DxRM customers to clearly understand their requirements, as well as demonstrated ability to offer solutions.
Experience working across the customer product value chain, including but not limited to seeding demand in R&D, Development, and Scale-Up, progressing to validation, BOM/spec insertion, and conversion to orders.
Excellent organization and time management skills.
Business acumen to negotiate long-term supply agreements.
Highly goal-oriented and self-motivated; capable of working with minimum direction.
Self-starter and proactive individual with excellent interpersonal and communication skills.
Ability to thrive in a multicultural environment.
Ability to meet with customers virtually daily and to drive a high volume of activity to enable growth within a sizeable territory.

Responsibilities

Meet or exceed sales targets.
Provide detailed and accurate forecasts at scheduled intervals.
Demonstrated experience partnering closely with DxRM customers (IVD, Industrial, Testing, Pharma or Academia) to understand their production or development processes, pain points, and quality requirements, and providing solutions that enhance efficiency and compliance.
Leverage data and customer insights to develop account-specific growth strategies aimed at increasing wallet share and long-term loyalty.
Identify opportunities to expand product and service utilization within existing accounts, driving deeper integration of MilliporeSigma’s portfolio across customer operations.
Work to understand the customer’s applications and pain points, share these insights with DxRM R&D and Product Management to ensure strong innovation pipeline.
Utilize Salesforce CRM and digital analytics platforms to track customer engagement, forecast demand, and identify cross-selling opportunities based on usage patterns and workflow gaps.
Monitor and understand competitors’ market and product positions.
Participate in trade shows as needed.
Act as a technical consultant to guide customers in selecting and the right DxRM product for their end use.
Provide commercial and technical support on DxRM products.
Manage all customer inquiries, plant audits, and contract negotiations.