DxRM Account Manager - East (Puerto Rico)

Sigma-Aldrich•St. Louis, MO

12d

About The Position

The main responsibilities for this position are to serve as a strategic partner to customers, focusing on all customers utilizing DxRM products with a focus on Industrial, Testing, Academia and Pharma by delivering tailored solutions that support their workflows, ensure supply continuity, and drive operational excellence. A core focus of this field-based role will be expanding MilliporeSigma’s footprint within these accounts by identifying unmet needs, increasing wallet share and seeding new opportunities into customer’s R&D or similar functions in collaboration with DxRM Specialists. The person in this role will be responsible for covering “Assigned Accounts” within Puerto Rico (specifically near Caguas/Gurabo/Juncos/Las Piedras), achieving sales and gross profit goals of the DxRM portfolio within this geography. Specific responsibilities include: Meet or exceed sales targets. Provide detailed and accurate forecasts at scheduled intervals. Partner closely with customers to understand their production processes, pain points, and quality requirements, and providing solutions that enhance efficiency and compliance. Leverage data and customer insights to develop account-specific growth strategies aimed at increasing wallet share and long-term loyalty. Identify opportunities to expand product and service utilization within existing accounts, driving deeper integration of MilliporeSigma’s portfolio across customer operations. Work to understand the customer’s applications and pain points, share these insights with DxRM R&D and Product Management to ensure strong innovation pipeline. Utilize Salesforce CRM and digital analytics platforms to track customer engagement, forecast demand, and identify cross-selling opportunities based on usage patterns and workflow gaps. Monitor and understand competitors’ market and product positions. Participate in trade shows as needed. Act as a technical consultant to guide customers in selecting and the right DxRM product for their end use. Provide commercial and technical support on DxRM products. Manage all customer inquiries, plant audits, and contract negotiations. Work in a highly matrixed organization. Be in the field for face-to-face customer meetings 4 days a week, successfully driving business through face-to-face and virtual activities. Although this is an individual role, working within a matrixed team is crucial. Team members share ideas and support each other, especially during team meetings and quarterly reviews. Collaboration and communication within the team are essential to achieving common goals and ensuring success. Embracing diversity and inclusion, we value the unique perspectives each team member brings, fostering an environment where everyone can thrive.

Requirements

Bachelor’s degree in Biology, Immunology, or other life science discipline OR Marketing, Finance, or other business discipline.
5+ years of field sales with Industrial, Testing, Academia, and/or Pharma customers.

Nice To Haves

Master’s of Business Administration.
Demonstrated experience working across the full Industrial product development and manufacturing value chain, the Clinical Testing Development chain or the Pharmaceutical Product Development and Manufacturing chain.
Broad-based knowledge of basic scientific procedures, testing methods, and equipment coupled with the ability to diagnose customer needs and provide product solutions.
Evidence of disciplined CRM usage and successful navigation of tenders/Supply Agreements and Quality Agreements (MSAs and QAAs).
Proven track record: highly accurate forecasts (target ±5%), consistent quota delivery, above-market growth, and 4–5x quota pipeline generation.
Positive price realization within guidance and demonstrated ability to drive exceptional price reductions supported by strong business cases.
Highly goal-oriented and self-motivated; capable of working with minimum direction.
Self-starter and proactive individual with excellent interpersonal and communication skills.
Ability to thrive in a multicultural environment.

Responsibilities

Meet or exceed sales targets.
Provide detailed and accurate forecasts at scheduled intervals.
Partner closely with customers to understand their production processes, pain points, and quality requirements, and providing solutions that enhance efficiency and compliance.
Leverage data and customer insights to develop account-specific growth strategies aimed at increasing wallet share and long-term loyalty.
Identify opportunities to expand product and service utilization within existing accounts, driving deeper integration of MilliporeSigma’s portfolio across customer operations.
Work to understand the customer’s applications and pain points, share these insights with DxRM R&D and Product Management to ensure strong innovation pipeline.
Utilize Salesforce CRM and digital analytics platforms to track customer engagement, forecast demand, and identify cross-selling opportunities based on usage patterns and workflow gaps.
Monitor and understand competitors’ market and product positions.
Participate in trade shows as needed.
Act as a technical consultant to guide customers in selecting and the right DxRM product for their end use.
Provide commercial and technical support on DxRM products.
Manage all customer inquiries, plant audits, and contract negotiations.
Work in a highly matrixed organization.
Be in the field for face-to-face customer meetings 4 days a week, successfully driving business through face-to-face and virtual activities.