DWM Water Field Service Representative II (Inspections)

City of Atlanta•Atlanta, GA

About The Position

Performs the physical connecting and disconnecting of water supply to customers; reads water meters for service account initiation and termination; installs and removes water meters; and performs related work as required. This is an experienced, skilled or technical level capable of carrying out most assignments typical of the position or specialty with limited guidance or review. This level would be considered a promotional level and attainable by any incumbents in a work group who demonstrate the necessary knowledge, ability, and performance. Could be the only position in this specialty in a work group or could be part of a general or specialized work team. Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks.

Requirements

Knowledge of the operation of the water distribution system and how various issues may affect customers.
Knowledge of data available for field use in various distribution record systems.
Knowledge of requirements of cross connection control, devices used, and their installations.
Knowledge of water utility rules and regulations for customers, and skill in their application.
Skills in analytical thinking and decision making.
Skills in operating electronic leak detection and locating equipment to accurately locate leaks and underground infrastructure.
Skills in utilizing fault locating equipment to pinpoint failures.
Ability to build and maintain good working relationships with staff members and the public.
Ability to communicate effectively verbally and in writing.
Ability to safely operate a motor vehicle.
High school diploma, or equivalent.
Three (3) years of work experience in a water distribution system.
Valid State of Georgia driver’s license.
Water Distribution Operator’s Certification, or the ability to obtain within six (6) months of employment.

Nice To Haves

Completion of Technical or Vocational course of study in Construction, Utility Management, or related area and five (5) years of work experience in a water distribution system.

Responsibilities

Locates and/or traces service lines and stop boxes as requested by customers, plumbers, public utilities or other outside agencies.
Locates, traces, and records location of all other utilities within the affected area of work prior to making repairs to the distribution system.
Operates computerized/electronic leak detection and locating equipment to survey and pinpoint leaks in the water distribution system and on a contractual basis for other water utilities, plumbers, etc.
Investigates water leaks and low-pressure problems to determine source and determines corrective action needed to remedy problem.
Inspects various customer owned water facilities for rules and regulations compliance.
Advises customer of necessary corrections, ensures repairs are made in a timely fashion, grants variances to regulations and terminates service for failure to comply.
Locks meters due to delinquency and unlocks meters upon bill resolution.
Performs various inspection and testing activities to assure new facilities can be accurately located and are leak free.
Relocates service lines.
Changes out registers on meters.
Installs new meters; repairs large meters.
Repairs/replaces curb stops, meter couplings, and sidewalk pieces.
Investigates pressure complaints.
Responds to meter related service emergencies.
Interprets blueprints, sketches, and written or oral instructions.
Requests locations of lines and cables of other utilities.
Documents work activities and prepares reports both manually and with a computer. Maintains and performs minor repairs of electronic equipment to ensure their proper function.
Provides guidance and training as required to lower-level employees, interns, temporary employees, etc.
May perform other duties as assigned.