Duty Manager

Deutsche Lufthansa • Houston, TX

268d

About The Position

Are you ready to lead ground operations, ensure seamless service recovery, and create a premium passenger experience? As a Duty Manager, you'll oversee safe, punctual, and customer-focused service at the station, making an impact every shift. Bring your leadership, adaptability, and problem-solving skills to Lufthansa Group and take flight in your career. Ready to step up? Apply now!

Requirements

• High school diploma/GED required; college, bachelor's, or master's degree desirable
• 2-3 years of work experience, including at least 1 year in ground operations
• Leadership experience required
• Fluency in English required; German/other languages desirable
• Knowledge of LHG operator specifics, other airlines, and airport procedures
• Training in Passenger Service, Aircraft Handling, Leadership, and Safety Management
• Proficiency in MS Office, Excel formulas, and Campus-supported software
• Ability to work under pressure and manage conflicts
• Legal work permit in the U.S. required; psychological assessment may be needed
• Willingness to travel, work shifts/overtime, and lift up to 70 lbs.
• Exposure to outdoor weather, noise, and high-stress environments

Nice To Haves

• Experience in customer service roles
• Additional language skills

Responsibilities

• Build relationships with premium customers and ensure personalized service
• Act as a customer care ambassador if assigned
• Ensure staff embodies product philosophy and service standards
• Conduct daily flight briefings and oversee supplier performance
• Monitor and optimize station processes, including flight operations and special services
• Support the Station Manager in handling conflicts and alternate airport operations
• Foster quality awareness and intervene in service shortcomings
• Oversee administrative tasks, audits, and cost control measures
• Ensure safety, security, and emergency response compliance
• Supervise staff, duty rosters, and training logistics
• Maintain communication with authorities, passengers, and internal teams
• Perform other tasks and/or projects, as assigned

Benefits

• Relocation assistance may be provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED