Dutch Wonderland Rides Manager

Herschend • East Lampeter Township, PA

85d

About The Position

The Rides Manager is responsible for the effective and efficient operation of the entire attractions department. The ideal candidate will be a team player and a strong independent contributor to the overall success of the park. This year-round, full-time position requires open schedule availability during peak season, including extended work hours, evenings, weekends and holidays.

Requirements

• High School Diploma or equivalent
• Bachelor’s degree in Business Administration, Management, Hospitality or related discipline preferred
• 5+ years of relevant Amusement Park or Theme Park industry experience
• 1+ years of previous managerial experience preferred
• Required to successfully complete the International Ride Operator Certification (iROC) course within the first year of employment
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus
• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and also work well with other team members and supervisors

Responsibilities

• Manage all aspects of the Rides team and any other assigned departments
• Lead by example, attitude, and as a representation of Dutch Wonderland’s core values
• Act as an approachable mentor and coach to all assigned team members
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with PA State law
• Assist with team scheduling and timekeeping activities
• Ensure that all rides are being operated within compliance to all state, local, manufacturer, and industry standards
• Develop and implement department policies, procedures, and is responsible for the creation and dissemination of department specific handbooks
• Coordinate with the ride’s maintenance team on attraction down time, mechanical issues, and ride evacuation procedures
• Manage guest feedback and escalates complaints or issues to the proper authorities, when appropriate
• Enforce Park policies, ride restrictions, and ride recommendations based on either the manufacturer recommendation or Palace Entertainment standards
• Ensure all standard operating procedures are followed for park operation, employee relations, timekeeping, and safety
• Periodically facilitates internal audits of the rides team to ensure best practices are being followed
• Maintains a sense of calmness and professionalism during tense, escalated or emergency situations
• Maintains constant vigilance to identify potential hazards and informs maintenance and Park leadership of these issues
• Monitors the weather during daily operations and oversees any necessary ride closures
• Ensures that attractions documentation is compliant with ASTM and Company standards
• Participate in the Manager on Duty program
• All other duties assigned by leadership

Benefits

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• Generous vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED