Dutch Wonderland Inn Food and Beverage Operations Manager

Herschend•Lancaster, PA

18d

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Food and Beverage Operations Manager directs and oversees all aspects of the food and beverage planning, service, quality, and safety for the Dutch Wonderland Inn. This position may also be responsible for any other catered events that take place throughout the park. We are currently looking for a: Dutch Wonderland Inn Food and Beverage Operations Manager

Requirements

High School diploma, GED, or equivalent
5+ years of management experience in the Food and Beverage industry, preferably within a restaurant setting
Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must possess a valid driver’s license and a good driving record
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Must be proficient in Microsoft Excel, Word, and Power Point
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer
Ability to withstand heat and humidity from the food preparation equipment
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to read, write, and speak fluent English

Nice To Haves

Associate’s degree in culinary, Business Management, Hospitality, or related discipline preferred; Equivalent work experience will also be considered
2+ years of previous supervisory experience preferred
Must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.
Spanish or other bilingual language skills are a plus.
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
General knowledge of accounting policy and financial acumen is highly desired

Responsibilities

Manage all aspects of the restaurant team, along with any other assigned business units
Lead by example
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
Ensures professional staff appearance and uniform compliance
Become knowledgeable of all restaurant and outlet positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
Ensure that all required meal and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities
Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints
Ensure the enforcement and compliance of all company, state, local, and other policies and procedures
Responsible for ensuring cleanliness, sanitation, and safety in all kitchens and within the restaurant
Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at Dutch Wonderland Inn.
Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them
Accurately document the happenings of the restaurant and provides a written account to restaurant management
Assist in quality control and making sure the proper standards are maintained
Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken
Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
Respond to all emergency situations in a calm and professional manner, as needed
Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies
Assist with execution of catering and banquet events, when necessary
Maintain F&B personnel records, including training and compliance
Report sales results and productivity to Director of Revenue or other leadership
Follow company procedures for handling and processing of invoices and inventory.
All other duties assigned by leadership