Dutch Wonderland Inn Entertainment Crew

Herschend • Lancaster, CA

4d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. We are seeking an Entertainment Crew team member will engage with our guests and lead them in coordinated activities. We are currently looking for a: Dutch Wonderland Inn Entertainment Crew

Requirements

• Must be at least 16 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be playful, outgoing, friendly, and convey a positive attitude
• Must possess effective verbal communication skills
• Ability and desire to participate in delivering successful and high-quality events
• Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Responsibilities

• Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner!
• Lead predesigned activities and engagements for guests, to enhance the guest experience and create memories
• Proactively engage with guests to encourage participation in planned events and/or activities on-site
• Ensure compliance with and enforce all park policies, procedures, and labor laws
• Assist with upkeep and maintenance of all assigned facilities, to ensure a safe, clean, and organized work environment
• Communicate upcoming activity schedules to guests in a fun and insightful manner, to spread knowledge of hosted events
• Routinely invite guests into the activity area to participate in projects or crafts
• Ensure that activity area is stocked with coloring and craft materials
• Clean the arcade and craft area regularly, sweeping, picking up any materials from the floors, etc.
• Decorate the activity/arcade area as well as the lobby based on the time of year
• Act as the Costume Handler when character performer appearances are made
• Host evening events such as outdoor movie screenings, dance parties, or trivia events
• Monitor yard games, splash pad, and pool areas and strictly and consistently enforce all property policies and procedures
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities
• Maintain a safe, clean, and organized work environment
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees