Dutch Wonderland Guest Experience Attendant

Herschend • East Lampeter Township, PA

5d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Guest Experience Attendant is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. This position assists guests as they arrive at the park, including parking fee transactions, ticket sales, season pass processing, and turnstiles. We are currently looking for a: Dutch Wonderland Guest Experience Attendant Roles & Responsibilities:

Requirements

• Must be at least 14 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Nice To Haves

• Spanish or other bilingual language skills are a plus.

Responsibilities

• Greet guests in a fun and welcoming manner!
• Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
• Assist guests with parking as an attendant in one of our parking booths
• Run POS for guests to purchase tickets or season passes
• Process guests’ tickets and/or passes at the entrance gates
• Answer guest questions and/or escalate these questions and concerns to the appropriate Guest Experience team members
• Assist guests with entry, exit, and reentry to the park
• Ensure that the front gate area of the park remains clean and presentable to incoming guests.
• Promptly notify the security team or the operator of team member and guest injuries or emergencies
• All other duties assigned by leadership

Benefits

• We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed