Dutch speaking Travel Support Agent (m,f)

Personalbüro U. Herrmann

About The Position

We are partnering with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece. Your Role Handle all incoming contacts from the clients Develop your knowledge continuously to effectively answer customer queries and resolve potential issues Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc. Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

Requirements

Native/Fluent in Dutch & Fluent in English (at least B2 level), both oral and written
Ability to identify, apply and explain your product and/or service expertise with clarity
Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
Tech savvy and full proficiency with MS Office products
Resident of Greece or ability to relocate under short notice.

Responsibilities

Handle all incoming contacts from the clients
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.