Durable Medical Equipment Liaison - Home Medical Equipment Springfield

Mercy Health-posted 6 days ago
Full-time • Entry Level
Springfield, OH
5,001-10,000 employees
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Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Full Time Days Mercy Health As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Job Summary: Serves as a positive link between referral sources and DME to provide DME needs to patients. Manages general intake for referrals for DME and responds to phone calls. Assists Manager or Supervisor to ensure Customer Service & Delivery staff is performing duties effectively and efficiently.

  • Communicates and coordinates with referral sources for DME referrals.
  • Facilitates delivery of DME to patients.
  • Works with referral sources and case management so discharges go smooth for patient satisfaction.
  • Communicates with departments about orders and documentation errors.
  • Communicates observations, facts, and comments with interdisciplinary team members, individually and through team meeting presentations as is appropriate.
  • Processes orders received accordingly to policy and procedures and within designated time period.
  • Provides and instructs clients in the installation and operation of equipment provided by DME.
  • Enhances professional growth and development through participation in educational programs, current literature, workshops and in-service meetings.
  • Complies with applicable Food & Drug Administration, Department of Transportation, and Public Utilities Commission requirements in performing job duties that require the use of home oxygen and other hazardous materials.
  • Maintains knowledge of products and services available through the department and can communicate.
  • High School/GED (required)
  • Strong interpersonal skills and able to effectively interact with patients, their families, physicians, and other staff members
  • Multitasking
  • Computer skills
  • Communication skills
  • Able to effectively work with diverse people
  • Organization
  • Able to keep accurate records and inventories of supplies
  • Prioritizes work appropriately
  • Troubleshooting
  • Creative thinking
  • Experience working with durable medical equipment (DME) (preferred)
  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support
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