Durable Medical Equipment (DME) Coordinator

Brown Medicine • Providence, RI

2d • $67,725 - $111,717 • Onsite

About The Position

The DME Coordinator is responsible for assisting the case manager with all aspects of Durable Medical Equipment procurement and delivery to ensure safe and timely patient discharges. This system-wide Brown University Health role serves as the primary liaison between case management, clinical teams, and DME vendors, ensuring compliance with payer requirements and improving process efficiency.

Requirements

• High school diploma required.
• Experience in case management, discharge planning, or DME coordination strongly preferred.
• Knowledge of payer authorization processes and medical necessity documentation.
• Familiarity with EHR systems and DME ordering workflows.
• Strong organizational and communication skills.
• Excellent time management and prioritization abilities.
• Strong problem-solving and critical thinking skills.
• Ability to build and maintain vendor relationships.
• Proficiency in Microsoft Office and EHR platforms.
• Attention to detail and accuracy in documentation.

Nice To Haves

• Bachelor’s degree in healthcare, business, or related field preferred.

Responsibilities

• In conjunction with the case manager, coordinate and manage all DME orders from initiation to delivery, ensuring timely fulfillment for patient discharge.
• Verify and complete all required documentation for payer authorization and compliance.
• Serve as the primary point of contact for DME vendors and their liaisons, addressing issues and facilitating process improvements.
• Track and confirm post-discharge DME delivery and setup with the case manager and vendors.
• In conjunction with case management educator, develop and maintain standardized workflows and checklists for DME processes.
• Collaborate with case managers, providers, and therapy teams to ensure accurate specifications and medical necessity documentation.
• Monitor vendor performance and escalate delays or quality issues as needed.
• Participate in quality improvement initiatives related to discharge planning and equipment provision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees