Durable Medical Equipment/Cast Technician

American Addiction Centers • Asheboro, NC

2d • $21 - $33 • Onsite

About The Position

Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes. Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies. Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities. Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations. Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership. Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery. Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards. Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Knowledge, Skills & Abilities Required: The role requires knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software. Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential. Physical capability to perform hands-on tasks and travel between locations is expected. Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.

Requirements

• HS Diploma or GED
• Knowledge of orthopedic bracing, DME billing, and safety standards, along with proficiency in fitting devices and using Epic and third-party software.
• Strong communication skills and the ability to follow standardized practices and maintain accurate documentation are essential.
• Physical capability to perform hands-on tasks and travel between locations is expected.
• Collaboration with clinical teams, providers, and vendors is key to delivering seamless care.
• The DME Technician role requires the physical ability to lift up to 50 pounds and perform tasks involving standing, bending, reaching, and fine motor skills.
• Reliable transportation is required as this role may require traveling to multiple locations.

Responsibilities

• Fit and educate patients on orthopedic devices and DME per provider orders, ensuring proper sizing, comfort, and understanding of usage, care, and expected outcomes.
• Apply and remove casts and splints as directed by providers, while maintaining cast room readiness and ensuring adequate inventory of supplies.
• Leverage Epic and third-party DME software (e.g., MotionMD) to manage daily operations, verify benefits, initiate pre-authorizations, and collect patient financial responsibilities.
• Document all services and measurements, including payer-required forms (e.g., ABNs, FRNs), to ensure compliance with billing and insurance regulations.
• Support inventory management and audit activities in collaboration with the DME Coordinator, and promptly report equipment issues or shortages to leadership.
• Build and maintain collaborative relationships with patients, providers, clinical staff, vendors, and suppliers to ensure seamless and high-quality care delivery.
• Ensure timely and accurate documentation in alignment with clinical, operational, and regulatory standards.
• Perform additional duties as assigned to support the efficient operation of orthopedic and DME services, adapting to evolving patient and departmental needs.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees