Dunbar Server

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

6d

About The Position

As a Server you will play a crucial role in providing exceptional dining
experiences to our guests. You will be responsible for greeting guests, taking
orders, serving food and beverages, and ensuring guest satisfaction.

The restaurant server is second only to the quality of the food in creating
positive memorable culinary experiences. Guest service is the first and primary
responsibility. Everything the server does is done to delight guests.

Requirements

• Previous experience as a server in a restaurant or hotel setting is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Basic math skills.
• Ability to lift and carry trays of food and beverages.
• Food Handler's Certification (or willingness to obtain one).
• At least 18 years of age
• One year in the hospitality or restaurant industry
• Basic computer skills
• Must be able to speak, read and write English and have basic food/beverage knowledge
• Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Answer guest questions about the menu, specials, and beverage offerings.
• Take accurate food and beverage orders.
• Serve food and beverages in a timely and efficient manner.
• Anticipate guest needs and respond promptly to requests.
• Resolve guest complaints and issues in a courteous and timely manner.
• Set up and maintain dining areas, including table settings and cleanliness.
• Follow proper food handling and sanitation procedures.
• Process payments accurately and efficiently.
• Adhere to all restaurant policies and procedures.
• Assist with side work tasks, such as cleaning, stocking, and preparing beverages.
• Work effectively with other team members, including the kitchen staff and bartenders.
• Communicate clearly and professionally with colleagues and guests.
• Contribute to a positive and supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED