Duet, Operations Coordinator

Duet•Grand Island, NE

About The Position

The Operations Coordinator works in collaboration with the Compliance Coordinator to assure Delivery of quality community-based services to their assigned team.

Requirements

1 year of management experience in community-based services preferred.
Must possess and maintain a current, valid driver’s license, pass a driving record check, and may, depending on Agency needs, be required to have available an automobile with required state insurance coverage for purposes of transporting persons in service.
Ability to utilize Microsoft Office Suite and all Agency required systems.

Responsibilities

Supervision of Employees responsible for direct care.
Complete and maintain attendance point tracker.
Check employee’s time in workday for accuracy. Submit when due to payroll.
Obtain approval to provide discipline, draft performance documentation and Deliver to employees.
Create employee requisitions. Interview, hire, and train employees.
Work with Directors to ensure accurate billing data for the area; including by not limited to:
Evaluating staffing in locations to assure all needs are met using funding levels provided by the State.
Ensuring daily attendance meets service authorization criteria.
Evaluate that all EVV checks in and outs are present.
Monitor monthly attendance for all services provided to ensure billing does not result in repayment to the State.
Assist with building and fostering a culture that:
Empowers direct reports to think outside the box while meeting new challenges.
Tempers high expectations for job performance with kindness.
Holds people accountable with respect, ensuring HR documentation is completed.
Allows for transparent communication.
Requires people to participate in projects and areas of need, regardless of job title.
Ensures that all employees receive transparent communication, so they are informed and understand job expectations. This should be done by facilitating monthly staff meetings and using frequent communication emails.
Works as part of a team to foster creativity throughout areas for growth, business development, and person-centered planning.
Rotates on-call responsibilities with other team members
Covers vacant shifts when needed.
Assure that Agency policies and procedures are adhered to including but not limited to: abuse and neglect, financial documentation, and human resources.
Be visible and have open communication with employees, those receiving services, families, and State employees. This visibility extends throughout all Area physical locations and all services provided.
Check and respond to emails and voicemails within 24 hours of receiving them.
Check T-Logs
Contact Guardians and families at least one time a month unless they specify different frequencies
Communicate by each person’s preferred method of communication, such as Email, phone, mail, etc.
Visit each environment assigned to your team a minimum of three times a month Varying shifts to interact with as many employees and people Supported as possible. Example: If there are 3 homes assigned to your team, You would have 9 visits in for the month. Including a weekend, evening and A morning shift to the extent possible.
Complete all required documentation thoroughly and accurately within established timelines.
Check and respond to SCOMM’s
Complete GER for all reportable incidents.
Contact Service Coordination for all required tasks such as GER, investigations, etc.
Approve or initiate maintenance and vehicle requests.
Check emails and workday tasks daily.
Check and submit employee mileage, strategizing efficient use of area vehicles.
Establish and maintain consistent lines of communication with all stakeholders.
Promote a proactive approach when facing change.
Be directly involved with and promote inter-area collaboration of the planning, implementation and maintenance of projects that meet and exceed HCBS requirements.
Actively participate in meeting goals set forth in the Agency’s Strategic plan.
Willing to be flexible with schedule and put in the necessary time to ensure superior service delivery.
Able to work independently and in a self-directed manner.