Duck Creek Configurator II, III

Windward Risk Managers • Boca Raton, FL

102d • $80,000 - $100,000

About The Position

The Duck Creek System Configurator II, III is a position in the operations/policy administration organization. With supervision, The Duck Creek Configurator will use the tools and resources within the policy administration system (PAS) to configure areas of the system including rates, rules, and forms.

Requirements

• Bachelor of Science in an area of study with analytic emphasis (typically math, computer sciences, or accounting).
• Duck Creek configuration experience required — minimum 4 years.
• Proficient in the use of MS Office products.
• Experience with Microsoft Office products.
• Exhibit prior experience performing analytical or quantitative activities in spreadsheet/database types of software applications.
• Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
• Must have excellent verbal and written communication skills.
• Must have excellent presentation skills.

Nice To Haves

• Familiarity with insurance, insurance products, rules and methodologies is preferred.
• Knowledge of software development lifecycle.
• Solid understanding of the Duck Creek Author tool.

Responsibilities

• Assist with monitoring the Operations helpdesk, perform triage, escalate requests to the appropriate parties and perform level one helpdesk support functions (i.e. setting up new users in various applications, assist with passwords).
• Respond to requests for technical assistance in person, via phone or electronically.
• Understand the business and regulatory requirements and ensure they are met prior to making configuration changes in the PAS.
• Review, analyze, and evaluate business systems and user needs.
• Utilize the configuration tools available in the PAS to make approved changes and perform testing to ensure they are functioning properly.
• Fix any defects found in testing as they relate to the product configuration.
• Perform peer review and quality testing on other configuration changes and changes as assigned.
• Document requirements, including creating use cases and user stories documents. Keep any knowledge base documents current.
• Write and execute test plans and test scripts.
• Follow the best practices for code deployment including working on local repository and performing pull/push/merge code.
• Maintain accurate records in JIRA software, service desk and confluence applications.
• Generate routine project status reports in the format and within the timelines requested by management.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree