Dual Therapist Lead

Arch Amenities Group • Tampa, FL

12d

About The Position

The Dual Therapist Lead is responsible for providing massages and body treatments to guests of our facility.

Requirements

• High School Diploma or GED. Valid state license in massage therapy or other credentials required by the state.
• 3+ years previous massage and body work experience.
• Customer service experience, preferably in a spa.
• Must be able to build rapport with guests.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team player.
• A comfort level with product recommendation.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Ability to stand for long periods.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: massage oils and lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
• Work conditions include exposure to odors, fumes, and vibrations. For those working in a facility with a hammam, this would include working with water and steam in hot temperatures.

Responsibilities

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place.Meets the needs of the guest at all times throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests.
• Able to answer guests' questions in a knowledgeable and professional manner.
• Serves as a role model for professionalism, punctuality, cleanliness, and guest service standards.
• Assists with onboarding, training, and mentoring new therapists to ensure consistency in service quality and protocol adherence.
• Provides real-time coaching and support to team members, reinforcing spa policies and best practices.
• Acts as the point of contact for therapists during shifts when management is unavailable.
• Helps maintain a positive, collaborative, and accountable team culture.
• Supports the Spa Director with daily operational flow, including room readiness, schedule adjustments, and guest service coordination.
• Ensures treatment rooms, equipment, and common areas meet cleanliness and sanitation standards at all times.
• Monitors product inventory and communicates needs proactively.
• Completes and oversees side work assignments to ensure smooth operations.
• Assists with maintaining accurate client notes and documentation.
• Helps identify opportunities for process improvement and contributes to operational efficiency.
• Adheres to all spa policies, safety protocols, and state regulations.
• Maintains confidentiality, professionalism, and discretion at all times.
• Attends required meetings, trainings, and continuing education sessions.
• Reports incidents, guest concerns, or operational issues promptly to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED