Dual-Site Apartment Maintenance Technician
About The Position
UDR, Inc. and its affiliated companies are seeking a Dual-Site Maintenance Technician to join our team in DT San Diego. This position will work at 13th & Market and Strata, our exclusive apartment communities (427 total homes) located in East Village, San Diego. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Maintenance Technician, every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.
Requirements
- Maintenance experience in the multi-family, hospitality, or similar industry
- Competency in residential plumbing, electrical, appliance repair, painting, and drywall
- Customer service experience
- Proficient in the use of modern technology, especially computers and smartphones
- Valid driver’s license and rotating on-call responsibility required
Nice To Haves
- Knowledge of and experience in HVAC and carpentry a plus
- EPA Type II or Universal certification preferred
Responsibilities
- Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
- Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
- Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs.
- Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory.
- Assist Maintenance Manager with vendor management and ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines.
- Foster an on-going positive relationship with residents confirming their expectations are being fulfilled.
- Identify, communicate, and implement opportunities to improve resident happiness and service.
- Assist in training and mentoring of new Maintenance Technicians and/or Apprentices.
- Provide superior customer service to internal and external customers.
- After hours on-call rotation is required.
- Perform other duties as assigned or as necessary.
Benefits
- We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, annual President's Club, honoring our associates for their exceptional customer service and operational excellence.
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account
- Supplemental Term Life Insurance
- Voluntary Cancer Insurance
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
- 401(k) Plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
