Dual Rate Table Games Supervisor

Caesars Entertainment • Stateline, NV

77d

About The Position

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars assets. This position is also responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department.

Requirements

• High School Diploma or equivalent; College Degree preferred.
• Two or more years dealing experience preferred, with excellent guest service background.
• Literate and fluent in English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Good problem solving skills.
• Good customer service skills, both internal and external.
• Ability to communicate clearly and tactfully.
• Ability to add accurately and figure payoffs.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Responsibilities

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity.
• Responsible for actively building and retaining customer relations.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Assures that all coin and check racks are filled at all times.
• Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games.
• Assures guest development by interacting with guests, modeling interactive skills with guests and fellow team members, and making comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees