Dual-Rate Supervisor Training Program

Rivers Casino • Des Plaines, IL

81d

About The Position

The Dual Rate Supervisor position offers a unique opportunity to launch a rewarding career in casino operations. This role involves splitting time between supervisory duties and dealer responsibilities. Candidates will learn to deal table games in accordance with established standards in a high-volume, fast-paced, and customer-oriented environment, with training provided for free. Classes are held Monday to Friday for 4 hours each day over a 4-week period.

Requirements

• Equivalent to a high school diploma with knowledge of game and dealing techniques.
• 1-2 years supervisory experience is preferred.
• Strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent customer relations and communication skills.
• Ability to get along with co-workers and work as a team.
• Well-groomed appearance.
• Ability to communicate with Team members and guests.
• Ability to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.
• Frequent walking, standing, kneeling, twisting, bending and lifting.

Responsibilities

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401K - 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont's Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED