Dual Rate Supervisor, Poker (Full Time; Varied Shift) Starting at $25.74/$5.25/hr

Harrah's Cherokee Casino Resort • Cherokee, NC

394d • $10,920 - $53,539

About The Position

The Dual Rate Poker Supervisor at Harrah's Cherokee Casino Resort is responsible for supervising the Poker Room, ensuring a secure and enjoyable gaming experience for guests. This role involves mentoring staff, maintaining customer relations, and overseeing game operations while adhering to company standards and regulations.

Requirements

• High school diploma or GED required.
• One year of Poker dealer experience required.
• Thorough knowledge of all Poker games and their operations.
• Excellent customer relations, leadership, and communication skills.
• Ability to comply with regulatory issues and follow detailed procedures.
• Strong interpersonal skills, including handling volatile situations.
• Extensive knowledge of casino rules, regulations, and Internal Control Procedures.
• Proficient in Microsoft Office and Windows-based software.
• Ability to learn interaction with CMS and Caesars Rewards systems.
• Neat, professional appearance with excellent personal hygiene.

Nice To Haves

• College degree from an accredited educational institution preferred.

Responsibilities

• Supervise the Poker Room and ensure a friendly, helpful service to guests.
• Build and retain customer relations while mentoring employees for superior service.
• Create an inviting atmosphere for guests to choose Harrah's Cherokee Casino Resort.
• Handle customer relations issues beyond staff authority to maintain service standards.
• Establish and monitor department standards, guidelines, and objectives.
• Open and close Poker games, monitoring games in progress for efficiency.
• Ensure game security and compliance with established policies and gaming regulations.
• Maintain administrative duties such as tracking head counts and generating reports.
• Document knowledge of department policies and regulatory laws.
• Check for guest satisfaction and resolve service breakdowns effectively.
• Participate in personnel actions including interviews, training, and performance reviews.
• Act as a role model and coach for team members, clearly articulating expectations.
• Provide game protection by maintaining visual contact with guests and reporting suspicious activity.
• Promote Caesars Rewards programs and create an atmosphere of luck for guests.
• Provide outstanding service and a warm farewell to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED