Dual Rate: Dealer/Floor

Caesars Entertainment • Pompano Beach, FL

80d

About The Position

The position involves dealing with high-volume customer interactions in a casino environment, requiring an outgoing and cheerful demeanor. The role includes building guest relations, providing superior guest service, and managing difficult interactions with guests. Responsibilities include dealing Poker, assisting guests with seating and chip distribution, monitoring table activities, and ensuring compliance with gaming regulations. The position requires flexibility in scheduling, including late nights, weekends, and holidays, and maintaining a clean work area.

Requirements

• Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License.
• Must be at least 21 years of age.
• High school diploma or GED equivalent preferred.
• Knowledge of customer service principles and processes.
• Knowledge of gaming laws and regulations.
• Ability to assess customer needs and satisfaction.

Responsibilities

• Deal with high-volume customer interactions and maintain an upbeat demeanor.
• Build guest relations by engaging with customers and making them feel welcome.
• Provide superior guest service and manage difficult guest interactions.
• Be proficient in dealing Poker.
• Assist guests with seating and chip distribution.
• Monitor the game and manage the money on the table.
• Control gaming cards and equipment.
• Monitor customer play for cheating and suspicious activities.
• Answer questions about game rules and casino policies.
• Understand and utilize suspicious activity reports for casinos (SARC).
• Maintain knowledge of all casino events and promotional activities.
• Keep the work area clean and orderly.
• Adhere to regulatory, departmental, and company policies.
• Handle routine customer complaints and incidents.
• Work a flexible schedule as required by business operations.
• Assist in maintaining a clean casino environment.
• Perform other duties as assigned by management.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees